Shipping Policy — RottenCharm.com

Last updated: 08/31/2026

Processing Time

All orders are processed within [X–X business days] before shipping (excluding weekends and holidays). During high-volume periods (sales, holidays, restocks), processing may take longer — we'll do our best to notify you of any significant delays.

Shipping Rates & Methods

Shipping rates, methods and times are posted through each individual listing. 

Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number. Please allow [24–48 hours] for tracking information to update.

Shipping Delays

RottenCharm.com is not responsible for delays caused by the shipping carrier, customs (for international orders), severe weather, or other events outside our control. Estimated delivery times are not guaranteed.

Lost or Stolen Packages

We are not responsible for packages that are lost, stolen, or misdelivered after being marked "delivered" by the carrier. If this happens, please contact the carrier directly first. If you need further help, reach out to us at rottencharm1@gmail.com and we'll do what we can to assist.

Incorrect Shipping Addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at rottencharm1@gmail.com — we can make changes only if the order has not yet shipped.

Customs, Duties & Taxes (International Orders)

International customers are responsible for any customs fees, import duties, or taxes charged by their country. These are not included in your order total and are collected by the carrier or customs office upon delivery.

Damaged Items

If your order arrives damaged, please contact us at rottencharm1@gmail.com within 5 days of delivery, including your order number and photos of the damage, so we can help resolve the issue.

Questions?

Reach out to us at rottencharm1@gmail.com.